Know Your Rights
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.
If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Want more information on your rights? To make an appointment, call us at 419-353-1311 or make an appointment online!
What People Say About Us
Always thorough and no one can beat their customer service. Love these guys.
Excellent service, do work on my time schedule. Consistent outstanding service.
Wonderful feeling of home town service and atmosphere. Very fair pricing on everything. All staff members are helpful and very knowledgeable and very personable.
I took my car here when I was having some trouble with the brakes. They let me know that there were some other serious issues with the car and, instead of pressuring me to pay them an arm and a leg to fix it and get my car back on the road, they were up front with me and let me know it probably wasn't worthwhile to fix what was essentially a lost cause. They were really friendly and helpful throughout our interactions and I will definitely seek out their services in the future.
I take my van to Newman's for service because I know, without a shadow of a doubt, that I will get good, honest care. The owner is local and has an excellent reputation. Their charges are fair and they communicate with you before going ahead with repairs. I recommend them all the time.
This is a great place to get some work done on your car or get gas. Staff is friendly, fair, knowledgeable, and trustworthy. Myself and my family have been going here for years, and we've never had a bad experience.